Customer Support & FAQ

Because Marini ships clothing worldwide, our sizing is based on actual garment measurements, not regional or brand-specific size labels.

For example, a pair of Marini trousers labeled Size 32 is designed so that the waistline of the trousers measures around 32 inches (approx. 83 cm) when buttoned and laid flat.

Please note: A size 32 in one brand or country may differ significantly from a size 32 in another.

For instance, Levi’s Size 32 trousers are designed to fit people whose body waist measures around 32.5–33 inches. Such a customer would likely need a Size 33–34 in Marini to achieve a comfortable fit.

That’s why we strongly recommend checking our Size Chart before placing your order.

If this is your first time ordering from Marini, we recommend measuring a pair of trousers you already own that fit you well.
Measure the waist of the trousers themselves, not your body, and compare those measurements with our size chart.
You can find detailed measuring instructions on each product page, under the Size Chart section.

Yes, we follow our official Refund & Exchange Policy, and we kindly ask all customers to read it before making a purchase.

• Sale items are not eligible for return or exchange.
• Items must be unused, unwashed, and with all original tags attached to qualify for an exchange.
• The cost of shipping for exchanges (both to and from our warehouse) is the customer’s responsibility.

To avoid unnecessary time and costs for both you and our team, we strongly recommend reviewing the Size Chart before placing your order.

It depends on your country and region, but unfortunately, we cannot guarantee delivery by a specific date. If you are ordering for a scheduled event, we strongly recommend placing your order at least 3 weeks in advance to allow for potential delays related to customs, shipping conditions, or other unforeseen issues.

Immediately after completing your purchase, an order confirmation email is sent to the email address you provided at checkout.
This email includes your order summary, total payment amount, and shipping address.
Please check that email to review the full details of your purchase.

If you did not receive the confirmation email, it is possible that you entered your email address incorrectly during checkout.
In that case, please contact us using the form at the bottom of this page so we can assist you.

Please contact us using the form at the bottom of this page so we can manually update the color or size for you on our end.

A:
We usually ship orders within 2–6 business days from the day after your purchase. This processing time is needed for international shipping, including customs declaration paperwork and transfers between warehouses.

After dispatch, delivery typically takes around 7 business days. However, delivery times can vary depending on your country or region. Even in countries where shipping is usually fast, temporary delays may occur due to events such as natural disasters, customs procedure changes, or staff strikes.

Please note that the timeframes mentioned above are general estimates. Marini cannot guarantee exact delivery dates or schedules.

Here are some common reasons for shipping delays:

• Temporary customs clearance delays due to tax rate or policy changes
• Strikes by airport staff
• Heavy congestion or backlog at international airports
• Delays in the operations of the local (last-mile) carrier
• Armed conflicts or war-related disruptions
• Natural disasters (floods, landslides, earthquakes, etc.)

Unfortunately, these situations are beyond our control, and we kindly ask for your patience while your package makes its way to you.

It is not possible to recall an item once it has been shipped.
Delivery is considered complete only when the package reaches the customer, so cancellation cannot be processed while the item is in transit.
If you need to refund or exchange, we will assist you through our return process after the product has been delivered, in accordance with our Refund & Exchange Policy.

Orders are typically shipped within 2–6 business days from the day after your purchase.
Once your package has been dispatched, the tracking number is usually available within 24 hours and will be sent to you via email as soon as we receive it.

There’s a chance the email was automatically filtered into your spam or junk folder.
Please search your inbox using our email address: info.support@mariniclothing.com.
If you still can’t find it, feel free to contact us using the inquiry form at the bottom of this page.

Unfortunately, you cannot choose the local (last-mile) carrier.
For international shipments, the local delivery service is automatically assigned by the system based on your destination country, region, and shipping conditions at the time.
Neither Marini nor our shipping partners have the ability to choose or reject a specific local carrier.

We’re sorry, but this is not possible.
Because the last-mile carrier is automatically assigned, there is no guarantee that your country’s national postal service will be selected.
If another carrier is assigned, the post office may refuse to accept the delivery, resulting in the package being returned.
To avoid this, please make sure to provide a full address where you or someone else can personally receive the package.

The system may need more time to update.
While tracking numbers are typically generated within 24 hours after dispatch, some shipping services may take longer to reflect the information.
Below are common cases where delays are observed in the tracking system:

• Poste Italiane: Usually takes 2–4 days
• China Post EMS: Usually takes 1–2 days
• Sagawa: Tracking updates only after the package arrives in Japan
• Other carriers: Delays may also occur depending on the destination

Even if the tracking status has not yet updated, the package has already entered the logistics process once the tracking code is generated.
Please don’t worry — your order is on its way.

This is completely normal in many international shipments. Last-mile carrier tracking systems typically update only at specific stages. Here's how the tracking status generally progresses:

• Dispatched: “Shipping label created” or “Order info received”
• Customs export processing: No update
• Loaded onto aircraft: No update
• Arrival in destination country: No update
• Customs clearance in destination country: No update
• Handed over to local carrier: No update
• Scanned by local carrier: First new update appears (e.g. “Arrived at HUB”)

Because of this, it's common for there to be no visible updates between dispatch and local carrier handover.
Please rest assured that once the tracking number has been generated, your package has been shipped and is already in transit.

Please contact us immediately using the contact form at the bottom of this page.
If your order has not yet been shipped, we can correct the address on our end.
However, if the order has already been dispatched, it may no longer be possible for us to make any changes.
In that case, we may ask you to contact the carrier directly to request a delivery address update.
We will assist you with the timing and how to proceed as best as we can.

Q: “I missed the delivery and my package seems to have been returned. What should I do?”

We can arrange a redelivery for you. (Please note this will incur an additional shipping fee.)
If the package is not successfully delivered after several attempts, it is returned to an international holding facility.
Once the package is ready for redelivery, we will be notified and will inform you accordingly.
There is usually a holding period of 5–7 days, during which time redelivery can be arranged.

The cost of redelivery depends on your country or region. We will confirm the fee and inform you before proceeding.
Please note that this charge is collected entirely by the shipping company; Marini does not charge any handling fees.