If you have any questions about your order, shipping, or our products, please check the FAQ below — these are some of the most common concerns from our customers.
Q: “How long does it take for my order to ship and arrive?”
We usually ship orders within 2–4 business days from the day after your purchase.
This processing time is needed for international shipping, including customs declaration paperwork and transfers between warehouses.
After dispatch, delivery typically takes around 7 business days. However, delivery times can vary depending on your country or region.
Even in countries where shipping is usually fast, temporary delays may occur due to events such as natural disasters, customs procedure changes, or staff strikes.
Please note that the timeframes mentioned above are general estimates.
Marini cannot guarantee exact delivery dates or schedules.
Q: “I entered my tracking number but it says 'not found'. What does this mean?”
The system may need more time to update.
While tracking numbers are typically generated within 24 hours after dispatch, some shipping services may take longer to reflect the information.
Below are common cases where delays are observed in the tracking system:
- Poste Italiane: Usually takes 2–4 days
- EMS: Usually takes 1–2 days
- Sagawa: Tracking updates only after the package arrives in Japan
- Other carriers: Delays may also occur depending on the destination
Even if the tracking status has not yet updated, the package has already entered the logistics process once the tracking code is generated.
Please don’t worry — your order is on its way.
Q: “The item has already shipped, but I no longer need it. Can I cancel my order before it arrives?”
It is not possible to recall an item once it has been shipped.
Delivery is considered complete only when the package reaches the customer, so cancellation cannot be processed while the item is in transit.
If you need to refund or exchange, we will assist you through our return process after the product has been delivered, in accordance with our Refund & Exchange Policy.
Q: “I placed an order. When will I receive my tracking number?”
Orders are typically shipped within 2–6 business days from the day after your purchase.
Once your package has been dispatched, the tracking number is usually available within 24 hours and will be sent to you via email as soon as we receive it.
Q: “It’s been 5 business days since I placed my order, but I haven’t received a tracking number.”
There’s a chance the email was automatically filtered into your spam or junk folder.
Please search your inbox using our email address: info.support@mariniclothing.com.
If you still can’t find it, feel free to contact us using the inquiry form at the bottom of this page.
We love to hear from you on our customer service, merchandise, website or any topics you want to share with us.
Your comments and suggestions will be appreciated.
Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM (CET/CEST).
We strive to respond to all inquiries up to 72 hours during business days.