Politique d’expédition

Marini SHIPPING POLICY
By placing an order with Marini, you agree to the terms and conditions outlined in this Shipping Policy.

Order Processing Time: Orders are processed within 2-6 business days. We do not process or ship orders on weekends or public holidays.

Estimated Delivery Time: Once shipped, your order will arrive around 7 business days. Please note that delivery times may vary depending on the destination and any unforeseen delays by the carrier.

Disclaimer: Please note that delivery times are provided as estimates and are subject to change due to factors such as stock availability, order volume, location, shipping carrier delays, and unforeseen circumstances, including natural disasters. We do not guarantee delivery within the stated timeframe.

Shipping Service Scope

• To provide more affordable shipping rates, we use global economy delivery services through our contracted logistics partners.
• This service ensures reliable delivery, but does not guarantee a specific delivery date or time slot.
• Even if contacted by the customer or our team, carriers cannot expedite the shipment once it is in transit.
• If you plan to wear the item for a specific event, we recommend placing your order well in advance.
  

Order Cancellation You may request to cancel your order within 15 minutes of purchase. After this time, the order enters processing and cannot be canceled.
Once a package is shipped, it cannot be recalled. The delivery must be completed.
Cancellations or refunds cannot be accepted once the order has shipped, even if the item has not yet been received.
If you wish to return an item after receiving it, please refer to our Return and Exchange Policy.

Shipping Rates:

• Shipping within Europe: €8.90
• Shipping to the rest of the world: €8.90
• Free shipping for orders over €150

Shipping Methods

We use reliable international carriers to ensure your orders arrive in excellent condition.
Due to the nature of international economy shipping, the local delivery carrier is automatically assigned by the system and cannot be chosen or changed by the customer or Marini.
Inquiries to local carriers may take 3–5 business days to receive a response. For faster resolution, we may ask customers to contact their local carrier directly once tracking has been provided.

Order Tracking: 

• Once your package is shipped, we will send the tracking number to your email as soon as it becomes available. Please use this number to monitor the progress of your shipment.
• Tracking codes are usually generated within 24 hours after dispatch, and we will provide this code to you via email.
• However,it may take several days before the tracking number becomes visible or functional on the local carrier’s system.
• In most cases, the first tracking status will show as something like "shipping label created" or "label info received" on the day it is generated.
• The next update typically occurs after the parcel has arrived in your country, cleared customs, and has been scanned by the local carrier.
• There may be a period with no updates in between, but please rest assured that your package has already been shipped once the tracking number is shared.
• If you do not receive a tracking code within business days after placing your order, it may have been filtered into your spam or junk folder.

Please search your inbox using our email address: info.support@mariniclothing.com.

Customs and Duties: 

• All international shipments go through two customs clearance procedures — once at departure, and once upon entry.
• This usually takes 1–2 business days, but it can be delayed depending on the country's internal procedures, backlog of parcels, or external events such as customs system updates or strikes.
• Any customs duties or import taxes are the responsibility of the customer. Please check with your local authorities for any applicable charges.

Shipping Issues: If you encounter any issues with your shipment, such as lost, damaged, or delayed orders, please contact us immediately at info.support@mariniclothing.com. We will be happy to assist you in resolving the issue.

Disclaimer for Shipping Issues

Marini strives to ensure smooth delivery of your order; however, please note the following disclaimers regarding shipping and address-related issues:

1. Address Accuracy:
   • We use the address provided at the time of purchase to create shipping labels. It is the customer's responsibility to ensure the address is accurate.
   • In cases where the address appears incomplete or incorrect, we may contact you via email for confirmation. Shipping will be delayed until the correct address is verified. However, we cannot guarantee identification of all address errors.
   • Once the package is dispatched, the delivery address or recipient name cannot be changed from our side but only can change by the recipient. If a change is necessary, please contact us and we will provide the contact info and timing to ask customers contact the carrier directly.
   • Do not use a post office as the delivery address. If a non-compatible carrier is auto-assigned, the package may be refused and returned.
2. Tracking and Delivery Responsibility:
   • Once an order is dispatched, Marini cannot guarantee real-time monitoring of the shipment's status. Customers are required to use the provided tracking number to monitor the delivery progress.
   • If a package is returned to the international warehouse due to delivery failure, additional shipping charges for redelivery, payable by the customer, may apply. Failure to pay these charges may result in the package being discarded, in which case Marini will not issue a refund.
     
     
3. Delivery Failures and Costs:
   • Delivery failures caused by incorrect addresses, unavailability at the time of delivery, or other customer-related reasons will incur additional redelivery costs at the customer's expense. These charges are payable directly to the shipping company and do not benefit Marini.
   • Refunds will not be provided for orders discarded due to delivery issues originating from customer errors.
     
4. Redelivery Limitations:
   • Normally, returned packages are held for a limited storage period. Therefore, redelivery may not always be possible depending on the timing. If a package cannot be redelivered and is discarded, no refunds will be issued. However, any pre-paid redelivery fees will be refunded.

To Avoid Shipping Issues:

• Double-check your address and phone number at the time of order.
• Contact us immediately if you notice any errors in your shipping details at info.support@mariniclothing.com. 
• If you receive a missed delivery notice, promptly arrange for redelivery or self-pickup with the courier.

By placing an order with Marini, you agree to these terms and conditions regarding shipping and delivery responsibilities.

Please note the following additional shipping conditions:

Due to limited shipping routes, delivery to the following countries and regions may take longer than the estimated timeframes listed above:
Ukraine, Russia, India, Colombia, Kazakhstan, Egypt, Mongolia, Peru, Azerbaijan, Armenia, Oman, and others.

In some cases, we may discover after the order has been placed that shipping to certain countries or regions is not possible. If this occurs, we reserve the right to cancel the order.

Countries/regions that require specific codes for customs clearance:

• Mexico: RFC code
• Turkey: ID number
  These fields are not available at checkout on our website. Please contact us by email after placing your order, or we may reach out to you for confirmation. We are currently working on implementing a dedicated input field for these details. We appreciate your understanding in the meantime.

For shipments to South Korea, please ensure that the TAX number, phone number, and full name in Korean characters match exactly. Any mismatch may result in the package being returned. Please double-check your input before submitting your order.

Contact Us: For any questions or clarifications regarding our shipping policy, please do not hesitate to contact us at info.support@mariniclothing.com.